Customers – internal or external – are the center of the business universe. They don’t care about “functionality”, “usability”, “integration”, “load”, “vulnerability” or any other terms familiar to testers. For them, “performance” isn’t a measure of response time; it’s an all-encompassing definition of their experience – good or bad.
To get more time, resources, funding, tools or training to improve testing effectiveness, you need to make people understand what’s in it for them. Brad will explore the importance of talking to stakeholders in their own language(s), and why so many great testing initiatives fall flat due to poor communication of business benefits.
This fresh take on “metrics” promises to inspire and provoke you to consider new ways to quantify the value of Quality, and perhaps even the value you bring to your company.